Frequently Asked Questions

A few questions that usually pop up. Contact Us if you have further questions. 

MediaLuv specializes in a graphic design, animated video production, creative/story consultation. You can learn more about what we offer on our Services page. 

If you’re looking to get a bid or quote for your project, you can Request an Estimate here, Contact Us here, Book A Call, or Order a Free 1 Minute Screen Recorded Video Audit here. 

We’re not magicians, but we are speedy. Our packages have specific turn around times but we always try to deliver sooner than expected. Motion graphics videos 2-3 weeks, Constant Creative System Set Up 2-3 Weeks, stand alone design requests 1-3 days

Our first project is a stand alone, 1 time project for a set fee. You can learn more about pricing on our service pages or request and estimate here. Projects are priced on a per project basis or for Constant Content quarterly retainers. 

Absolutely! You can view our portfolio of previous work here. This will give you insight into our creative capabilities and the diverse range of projects we’ve successfully completed.

Our process typically involves [insert number of steps] steps:

  1. Initial consultation to understand your needs and objectives.
  2. Proposal and quote submission.
  3. Project kickoff and design phase.
  4. Video & Animation production (if needed)
  5. Final review and delivery of the project. We ensure constant communication with you throughout the process.

We understand that revisions are part of the creative process. MediaLuv defines a set number revisions in our initial quote but most projects include unlimited revisions. If our agreement includes a set number of revisions, additional revisions after that point will be an additional cost. You will have the chance to approve before any work is done. We always try to minimize revisions and keep an open dialogue with you when it comes to project costs. 

You will receive high resolution files and source files for any project we work on together. JPGS, Vectors, Premiere Files, After Effects files, we’ve got you covered. 

Yes, we typically require a 50% deposit to begin work on your project. The remaining balance will be due upon project completion. Payment details and terms will be outlined in our initial proposal. For constant content, we bill monthly or quarterly. 

We value your feedback, but most of all we value your time, so we use collaboration tools that allow you to leave notes on the go, no phone calls needed. We use Redbooth for project management, Markup for design notes, and Frame.io for video notes. A quick feedback process is one of the keys to completing projects quickly.